How can we help?

Questions about the booth app (iPad, Mac, Windows) or the web console? Email us.

Contact

Email: hello@myfourcut.com
Response time: We reply on weekdays (Korea time). Mail sent on weekends or holidays is answered the next weekday.
Helpful to include: Organization name, device name, app version, and what happened on which screen (a screenshot helps). Never send passwords or card numbers.

How do I connect a device?: In the web console (my4cut-official.com/business/console), create a 6-digit device code and enter it in the booth app. A code works once, for 15 minutes after it is created.
How do I leave the booth screen?: Tap the top-left corner 5 times quickly, enter the PIN set in the console, then tap "Leave booth".
Printing does not work.: On iPad and Mac the app prints to an AirPrint photo printer on the same Wi-Fi. Check that the printer is on the same network and that the app has Local Network permission. Without a printer the booth still shows the result and the download QR code.
How long are guest photos kept?: Only photos the guest allows on the consent screen are uploaded. They are deleted automatically after the retention period the Operator sets in the console, and the Operator can delete them at any time.
A guest wants a photo deleted.: Delete it from the shoot history in the console, or the guest can email hello@myfourcut.com and we will pass the request to the Operator.
I want to delete my account.: Sign in on the account deletion page below and delete it yourself. We show what will be deleted and what is kept before you confirm, and you can also delete your MY4CUT sign-in account there.

Delete account

Delete your organizations, device connections, photos and other data stored in MY4CUT Business (sign-in required).

Policies